MP
ManagePickleball
Effective April 14, 2026

Acceptable Use Policy

The things you agree not to do on ManagePickleball. Short version: don’t use the product to spam, abuse, defraud, or break the law.

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This is a template pending legal review

This policy was drafted from SaaS-standard language and has not yet been reviewed by ManagePickleball’s attorney. It’s published in good faith as a starting point. If you need a fully-reviewed version for an enterprise procurement process, contact legal@managepickleball.com.

Overview

This Acceptable Use Policy (“AUP”) sets out what is and isn’t allowed when using ManagePickleball. It applies to all users of the Services - facility owners, staff, and End Users. It is incorporated into our Terms of Service and a violation is a breach of those Terms.

We wrote this AUP to keep the platform safe, trustworthy, and performant for everyone. If you’re not sure whether something is allowed, ask first: support@managepickleball.com.

Prohibited Activities

You may not use the Services to:

Illegal or harmful content

  • Engage in, promote, or facilitate any illegal activity.
  • Upload, store, or transmit content that is defamatory, obscene, threatening, harassing, or otherwise objectionable.
  • Infringe the intellectual property rights of others, including copyrighted material, trademarks, or trade secrets.
  • Collect, store, or process personal information without proper consent or lawful basis.
  • Process payments in connection with any illegal activity, including the sale of controlled substances, weapons, or other prohibited goods.

Spam and unsolicited communications

  • Send unsolicited bulk email, SMS, or push notifications (spam) through the Services.
  • Send communications that violate the CAN-SPAM Act, TCPA, GDPR, or any other applicable anti-spam law.
  • Buy, sell, or use email or phone lists obtained without consent from the individuals on those lists.
  • Use misleading sender names, subject lines, or reply-to addresses.
  • Fail to provide a functional unsubscribe mechanism on marketing communications, or continue to message recipients who have unsubscribed.

Security and platform abuse

  • Attempt to gain unauthorized access to the Services, other accounts, or related systems.
  • Probe, scan, or test the vulnerability of the Services without prior written permission from ManagePickleball.
  • Interfere with or disrupt the Services, servers, or networks, including by overloading, flooding, or sending malformed requests.
  • Use automated tools (bots, scrapers, spiders) to access the Services except where expressly permitted by a published API or documentation.
  • Bypass rate limits, access controls, or usage restrictions.
  • Reverse engineer, decompile, or disassemble any part of the Services, except as permitted by applicable law.

Fraud and deceptive practices

  • Create accounts using false identities, impersonate others, or misrepresent your affiliation with any person or entity.
  • Use the Services to facilitate payment fraud, money laundering, or the evasion of sanctions.
  • Process payments for goods or services that will not be delivered as described.
  • Use stolen or unauthorized payment instruments.
  • Manipulate booking or payment records to mislead customers or third parties.

Abuse of Customer Data

  • Use End User personal information for purposes beyond what the End User agreed to when booking or signing up.
  • Sell, rent, or otherwise transfer End User personal information to third parties outside the service-provider context described in our Privacy Policy.
  • Retain End User personal information beyond what is necessary for legitimate business purposes.

Competitive use

  • Use the Services to build, train, or improve a competing product or service.
  • Benchmark the Services and publish the results without prior written consent, except for fair-use reviews.

SMS-specific rules

If you use ManagePickleball’s SMS features (via Twilio), you must also:

  • Complete A2P 10DLC registration for US senders before sending any marketing or transactional SMS.
  • Only send SMS to recipients who have provided express written consent, as required by the TCPA.
  • Include identification of your facility and opt-out instructions (“Reply STOP to unsubscribe”) in marketing SMS.
  • Honor STOP requests immediately and permanently.
  • Not send SMS for prohibited content categories (gambling, high-risk financial services, cannabis, firearms, etc.) without additional vetting.

Enforcement

If we believe you have violated this AUP, we may take any of the following actions:

  • Warn you and ask you to stop the prohibited activity.
  • Suspend specific features (e.g., SMS sending) while we investigate.
  • Remove content that violates this AUP.
  • Temporarily or permanently suspend your account.
  • Terminate your account and delete your data, subject to the wind-down provisions in our Terms of Service.
  • Report illegal activity to law enforcement or appropriate regulators.

We may take action without prior notice where the violation poses an immediate risk to the security, integrity, or reputation of the Services or our users. Where possible, we will give you the opportunity to remedy the violation before suspending or terminating your account.

Reporting abuse

If you become aware of a violation of this AUP - yours, a fellow user’s, or an End User’s - please report it to abuse@managepickleball.com. We take every report seriously and will investigate as quickly as possible.

Changes

We may update this AUP to address new abuse patterns, new features, or changes in applicable law. Material changes will be announced in the dashboard or by email before they take effect.